RoleofEachEmployee
Source: Guest Experience Insights, 2025. Ensures cleanliness,
enhances comfort,
attention to detail,
guests’ satisfaction
HousekeepingManagement
Strategicplanning,
leads by example,
fosters a positive
environment
First point of contact,
customerservice
excellence, attentive,
friendly demeanor
FrontlineStaff SupportTeams
Provides resources,
behind-the-scenes
assistance, technical
and logistical support