But the decisions 
made in the months to come will have a lasting impact on the operating models of the 
hospitality sector for years to come. The COVID-19 pandemic will eventually fade. The economy will recover, and the 
hospitality sector—from restaurants to hotels, casinos to sports—will regain its footing 
and look forward with confidence to a successful, thriving future. Now is the time for 
companies to act, adapt to the new normal, position themselves for nimbleness, and 
thrive in the years ahead.