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**Challenge:**  
  
The BPO organization, with a significant presence across India and a workforce of approximately 6000 
employees, faced a critical challenge related to payroll management. Despite investing in a licensed 
Enterprise HRMS Software encountered continuous payroll process failures for over 18 months. **Solution:**  
Opportune replaced the existing vendor and audited the situation, implementing a systematic 
approach of deployment, configuration, customization, and initial data migration. The transition from a licensed-based model to a Software as a Service (SaaS) model eliminated the 
need for changes in the customer's computing systems.